Date of last revision: September 25, 2014. For a copy of previous versions, please email us at firstname.lastname@example.org.
We consider the phrase “Personal Information” to mean any information or combination of information that is used or intended to be used to identify a discrete individual, and any other non-public information that is associated with that information. “Anonymous Information” means information that is not associated with or linked to Your Personal Information, and is not used or intended to be used to personally identify an individual.
To register for certain Services offered on our Site, You might provide certain Personal Information, including Your name, utility account number and login, and e-mail address. Through Your use of the Services, we may ask for additional information about Your residence, such as the home type, square footage, and number of residents, as well as other factors that could impact Your greenhouse gas emissions, such as transportation, food, water and energy consumption. You are not required to provide this information, but we may not be able to provide certain Services without this information. We may associate this information with Your Personal Information, making it also Personal Information. Additionally, when You send us a communication, or fill out a request form such as a survey, we will collect all information contained therein.
Information from other sources: we may also receive Personal Information about You from: (i) Your utility; (ii) third parties that provide services for us in connection with the Site or Services, and (iii) third parties to whom You have voluntarily provided information. We may add this information to the information we have already collected from You via the Site or Services.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to Your computer when You use the Internet. In some cases Your IP Address stays the same from browser session to browser session; but if You use a consumer internet access provider, Your IP Address probably varies from session to session. We, or our service providers, may track Your IP Address when You access the Site or Services.
We may allow third party companies to collect certain Anonymous Information when You visit our Site. These companies typically use a Cookie or a third party web beacon to collect this information. Such Cookies will not be used to associate individual Users of a Site to any Personal Information. For example, one of our service providers tracks emails we send to You via the Services.
In general, we use Personal Information that You submit to us to:
You do not have to provide us with Your utility account information to use our Services. If you do choose to provide it to us, for example to make it easier or faster for You to fill out our survey, then You consent to our using Your utility account information to obtain Your utility use data.
We may occasionally contact Users to further discuss their interest in Project Neutral, the Services that we provide and to send information regarding Project Neutral. If You would not like to receive these emails, please see the section below titled “Opt-Out Policy”, but please remember that even if You opt out, we may still send information such as administrative emails that pertain to the Site and Services.
We may create Anonymous Information records from Personal Information by excluding information (such as Your name or email address) that makes the information personally identifiable to You.
In the event of a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we reserve the right to transfer all of Your Personal Information to that entity. Project Neutral will notify You (via a posting on this Site or email (at Project Neutral's discretion)) of such a transfer, and You may choose to modify Your Personal Information at that time. This means if You are concerned about Your Personal Information being transferred to a new owner, You can notify us and request that Your account is not transferred to the new owner.
We reserve the right to disclose Anonymous Information publicly without restriction, including to third party vendors who may help us enhance or provide the Site or Services or to third parties.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information You provide in these areas may be read, collected and used by others who access them.
Families are welcome to sign up for the Site, but children and minors under the age of 18 years of age must have the consent of their parent(s) or guardian(s) before providing Personal Information of any kind. We do not collect or maintain Personal Information from people we actually know are under 18 years of age without parental or guardian consent, and no part of the Site or Services is designed to attract people under 18 years of age without parental or guardian consent. If we later obtain actual knowledge that a User is under 18 years of age and does not have parental or guardian consent, we will take steps to remove that User's Personal Information from our databases.
We have put in place reasonable security measures designed to safeguard against the loss, misuse and alteration of Your Personal Information under our control. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the Personal Information You input.
Despite such efforts, however, please note that no company, including Project Neutral, can fully eliminate risks or guarantee the security of Your Personal Information; unauthorized entry or use, hardware or software failure and other factors that may compromise the security of information about You at any time, and we bear no liability for uses or disclosures of Personal Information or non-personal data arising in connection with the theft thereof. If You have any questions about security on our Web site, You can contact us at email@example.com.
Project Neutral conducts periodic self-assessments to verify that the attestations and assertions it makes about its privacy practices are true and that such privacy practices have been implemented as presented. Project Neutral will take steps to remedy any problems arising out of failure to comply with the Safe Harbor principles.
Project Neutral offers Users of its Site and Services a means to opt-out of receiving certain service-related communications from us. If, at any time after registering for information or ordering Services, You change Your mind about being contacted by us, You can opt-out of receiving such information by emailing firstname.lastname@example.org. In addition, Users can choose to opt out of newsletters, reports and promotional emails via the unsubscribe link included in each email. However, even if You opt-out of receiving such communications, we retain the right to send You service-related communications in our sole discretion.
You may remove, correct and update the Personal Information we have collected directly from You by logging onto the Site and accessing Your account or by sending us an email at email@example.com.
We may not make all requested changes where such changes are unreasonably burdensome or expensive. We will however, promptly correct any inaccuracies in any Personal Information that we have in our possession once notified of the requested change. We endeavor to process these requested changes as soon as is possible, but it may take up to thirty (30) days to make requested changes.
Certain information is necessary in order for us to provide the Site or Services; therefore, if You delete such necessary information You will not be able to use the Site or Services. If You wish to discontinue the Services, You may contact us at firstname.lastname@example.org. After such request, we may continue to use Anonymous Information previously derived from Your Personal Information.
Project Neutral Privacy Officer Email: email@example.com
Address: Centre for Social Innovation - Annex, 720 Bathurst Street, Toronto, ON, M5S 2R4.
If our Privacy Officer does not resolve Your complaint to Your satisfaction, You can seek more information or file Your complaint with the Information and Privacy Commissioner of Ontario (the “Commissioner”). The Commissioner can be reached at 1- 800-387-0073 or firstname.lastname@example.org.